In India, Zoom Video Communications has officially launched Zoom Phone, following approval from the Department of Telecommunications (DoT). The service provided by this is designed to improve communication for multinational corporations (MNCs) as well as local businesses operating in the country.
Zoom Phone was initially launched in the Maharashtra Telecom Circle (Pune). This will be expanded to major technology hubs such as Hyderabad (Andhra Pradesh), Bangalore (Karnataka), Chennai (Tamil Nadu), Delhi and Mumbai. Additionally, the Zoom Phone rollout will enable companies in order to utilise local phone numbers, offering a streamlined communication experience specifically tailored for the Indian market.
“Cloud PBX service of Zoom complies with regulatory standards of India while providing a dependable platform for our users” stated Velachery Sankarlingam, Zoom’s president of product and engineering. “Globally, Zoom Phone has continued to grow, gaining five customers with over 100,000 seats in the first quarter of FY25, underscoring the trust our clients place in Zoom for the essential employee as well as customer experience. In addition, this offering reinforces the leadership of Zoom in delivering seamless cloud services worldwide, with localised investments ensuring both compliance and service quality, including in India.”
Zoom Phone is designed for ease of use as well as integrates seamlessly with Zoom‘s existing collaboration tools such as Zoom AI Companion integration allows businesses to use a unified platform for voice communication and collaborative workflows which simplifies their communication processes.
Furthermore, the Zoom phone is a cloud-based communication solution that provides businesses with 99.999% uptime, ensuring continuous connectivity across various channels including voice calls, SMS, video meetings, and online chats. Key features include Local Survivability as well as Zoom Node which ensures communication remains functional during internet outages and support for a variety of hardware options. Customers manage communications from anywhere, with integration into contact centres in order to facilitate customer interactions across preferred platforms. Thus, this allows businesses to customise their setups.
Along with this, additional tools including Interactive Voice Response (IVR), flexible deployment models and auto-attendant make Zoom Phone a versatile solution for improving both employee collaborations as well as customer engagement.
Alongside, traditional telephony features, Zoom Phone integrates AI functionality in order to improve productivity. Customers can generate call summaries as well as abstract tasks from voicemails. This helps them prioritise important messages and concentrate on more significant connections.